Shipping & Delivery
Where we ship
We currently ship to addresses in the New Zealand, the United States, Canada, the Netherlands, Belgium, Germany and France.
Processing time
Orders are prepared and dispatched within 1–3 business days.
Delivery time and cost
Delivery is tracked and takes 7–14 business days. Shipping is free on all orders. The estimated delivery dates for your order are shown at checkout before you pay.
Tracking your order
As soon as your order ships, we email you a tracking link so you can follow your parcel to your door.
Seasonal cut-offs
Order-by dates for delivery before each market's holidays, following the 7–14 business-day delivery window above:
- Netherlands: Sinterklaas (Saturday 5 December) — order by Monday 16 November; Christmas — order by Friday 4 December.
- Belgium: Sinterklaas (Sunday 6 December) — order by Monday 16 November; Christmas — order by Friday 4 December.
- Germany: Nikolaus (Sunday 6 December) — order by Monday 16 November; Christmas — order by Friday 4 December.
- France: Christmas — order by Friday 4 December.
- New Zealand: Christmas — order by Friday 4 December.
- United States: Thanksgiving (Thursday 26 November) — the order-by date (Thursday 5 November) has now passed; Christmas — order by Friday 4 December.
- Canada: Christmas — order by Friday 4 December.
- All markets: New Year's Day (Friday 1 January) — order by Friday 11 December.
Delays and address problems
Delivery times are careful estimates, not guarantees; public holidays and carrier delays can add time. Please double-check your delivery address at checkout. If your parcel has not arrived by the end of the delivery window, or you spot an address mistake, contact us via our Contact page and we will sort it out with you.