Returns & Refunds
Our returns promise
Changed your mind? You can return unused items within 30 days of delivery for a refund. Items must be unused and in their original packaging.
How to return an item
- Contact us via our Contact page with your order number and the item you want to return — please contact us before sending anything back.
- We confirm the return details with you by email.
- Pack the item securely in its original packaging and send it to the return address we give you.
- Once we receive and inspect the item, we refund you to your original payment method within 5–10 business days.
Return postage
You cover the return postage, unless the item arrived faulty, damaged or incorrect — in those cases we cover the return cost and offer a replacement or a full refund.
Items that cannot be returned
For hygiene reasons, any product that has been used or applied cannot be returned, unless it is faulty.
Faulty or wrong item?
Contact us via our Contact page within 30 days of delivery with a photo of the problem, and we will make it right with a replacement or a full refund.